Protagonist Jacqueline is a Haitian ex-pat living in Baltimore with her husband and daughter. After the earthquake hits, her heart is back in Port-au-Prince with her parents, whom she can't raise by telephone. She hasn't been back to Haiti since her parents sent her to boarding school when she was a child. Her wealthy parents wanted to see the world. They were surprised when Jacqueline didn't want to go back once she graduated from high school and then college. Jacqueline's mother isn't the most pleasant or other-centered person you've ever met, and her dad--who even knows? He's not especially assertive.
I'll leave it at that, so as not to give away the polot.